Your review settings control whether product reviews are visible on your page, whether new reviews need moderation before they appear, and when customers receive an automated request to leave a review.
Open review settings
In the sidebar, click Store, then Products. Switch to the Reviews tab at the top of the page.
Review display
- Enable Reviews — switch this on to show star ratings and written reviews on your product pages. Switch it off to hide all reviews from customers while you collect more.
- Auto-publish Reviews — when on, new reviews appear immediately without you approving them first. When off, new reviews wait in your review queue in Orders > Reviews until you approve each one.
Start with auto-publish off
Turning off auto-publish lets you read reviews before they go live. Once you have a good batch of reviews and trust the quality, switching to auto-publish saves you from approving each one manually.
Review request emails
- Send Review Requests — switch this on to automatically email customers asking for a review after each purchase. Switch it off if you want to manage review outreach yourself.
- Review Timing by Product Type — when review requests are on, set when the email is sent for each product type you sell:
- Physical products — After delivery, After fulfillment, or After order placed
- Digital downloads — After download available, or After order placed
- Bookings and services — After appointment, or After order placed
- Event tickets — After event, or After order placed
- Memberships — After activation, or After order placed
Add a short delay before the email goes out
Whichever trigger you choose, you can set a Delay (days) so the request does not arrive the instant the trigger happens. "After order placed" is the fallback trigger to use when delivery or fulfillment confirmation is not available for that product type.
Frequently asked questions
Where do I see and manage the reviews customers leave?
In the sidebar, click Orders, then Reviews. You will find all reviews there — pending approval, published, and unpublished — plus a Store feedback tab for private star ratings.
Can I edit or delete a review that was published?
You can Unpublish a review (which hides it from your page) but you cannot edit the content. You can use Draft response in the actions menu to compose a private email reply to the customer if you want to follow up. If a review contains false, harmful, or inappropriate content, contact support.
What does the review email say?
Review request emails use the template in your Store > Email Templates settings. Open the Review request template there to see and edit the subject line and body. The email opens a simple review form for that order, where the customer rates and reviews each item they bought.