Maintenance mode lets you take your page offline instantly — useful when you are updating products, preparing for a launch, or doing a site refresh. Customers see a friendly message instead of your page, and you can optionally share a password with trusted people so they can still browse.
Turn maintenance mode on
- 1
Open Store settings
In the sidebar, click Store. The General tab opens by default.
- 2
Find Store Availability
Scroll down to the Store Availability section. You will see the current status — Online or Offline.
- 3
Toggle the switch on
Click the switch to turn maintenance mode on. The status changes to Offline (Maintenance).
- 4
Add a headline and message (optional)
Fill in a Headline (e.g. "We're taking a short break") and a Message so customers know what is happening and when to check back.
- 5
Save
Click Save availability. Your store is now offline immediately.
You can still preview your store
When maintenance mode is on, click Preview offline store to see exactly what your customers will see. As the store owner you can always access your store — only visitors are blocked.
Add an optional password for trusted visitors
If you want select people — like a client, your team, or a photographer — to browse while the store is offline, you can set a password that lets them in.
- 1
Turn on maintenance mode
Follow the steps above to put your store offline first.
- 2
Toggle Require a password
A password field will appear.
- 3
Enter a store password
Type the password you want to share. It can be anything you like — keep it simple to share verbally.
- 4
Save
Click Save availability. Anyone who visits your store will be asked for this password before they can browse.
Tip
Changing the password signs out anyone who was already browsing with the old one. Use this to revoke access instantly if needed.
Turn maintenance mode off
- 1
Open Store settings
In the sidebar, click Store > General, then scroll to Store Availability.
- 2
Toggle the switch off
Click the switch to turn maintenance mode off. The status returns to Online.
- 3
Save
Click Save availability. Your store is live again straight away.
Maintenance mode stays on until you turn it off
There is no automatic timer. If you forget to turn maintenance mode off, your store will stay offline. Set yourself a reminder before you step away.
Frequently asked questions
Will maintenance mode hurt my search engine rankings?
While your store is offline, search engines are automatically told to check back later. This protects your rankings for short maintenance windows. For longer periods, try to get back online as quickly as possible.
Can I change what the maintenance page looks like?
The maintenance page automatically uses your store branding — your logo, colours, and name. You can customise the headline and message text. The overall page design is fixed.
Does maintenance mode affect existing orders or customer accounts?
No — maintenance mode only prevents new visitors from browsing. All existing orders, accounts, and data are completely unaffected. Customers just cannot place new orders while your store is offline.
Can I use maintenance mode as a coming soon page?
Absolutely. Set a headline like "Something exciting is coming" and a message with a launch date. It is a great way to build anticipation before a new product launch or big sale without customers seeing unfinished content.