Your page has a set of global booking settings that apply to every booking product unless you override them on a specific product. Getting these right once means you do not have to repeat yourself every time you add a new service.
Open the booking settings
In the sidebar, click Store, then Products. Switch to the Bookings tab at the top of the page.
What each setting does
- 1
Timezone
Pick the timezone that matches where most of your bookings take place. All booking times in your dashboard are shown in this timezone, and customers see slots in their own local time. If you run sessions across multiple timezones, set the primary one here.
- 2
Buffer time
The number of minutes to add between back-to-back bookings. A 15-minute buffer after a 60-minute session means the next slot cannot start until 75 minutes after the previous one began. Good for resetting a room, commuting, or simply catching your breath.
- 3
Allow Same-Day Bookings
Switch this on to let customers book appointments for the same day. Switch it off to require at least one full day of notice — useful if you need time to prepare before new clients arrive.
- 4
Advance booking window
How far ahead customers can book. Set it in days — for example, 30 means customers can book any slot in the next 30 days but not further out. Useful if you do not want to commit your schedule too far in advance.
- 5
Minimum notice required
The minimum number of hours before an appointment that customers are allowed to book. For example, setting 2 means last-minute same-day bookings must be at least 2 hours away. Set 0 to allow bookings right up to the start time.
- 6
Cancellation window
The number of hours before an appointment that a customer can reschedule or cancel on their own. After this window closes, only you can change the booking. Set it to match your cancellation policy — for example, 24 means customers can self-serve up to 24 hours ahead.
- 7
Default clients per slot
How many customers can book the same time slot by default. Use 1 for one-on-one appointments, or a higher number for group classes. This is a default — individual booking products can override it.
- 8
Email reminders
Two toggles — one for 24 hours before and one for 2 hours before. Switch on the ones you want. Your customers get an automatic reminder email, reducing no-shows. These are defaults; per-product reminder settings let you override them for specific services.
Products can override global defaults
On each booking product, you will find a Reminder mode setting (Default, Custom, or Disabled) and a Clients per slot field. Set them to override the global defaults for that specific product. 'Default' means 'use whatever the global setting says'.
Start with real numbers
Think about how your average day actually runs. If you always need 10 minutes between clients, set 10 as the buffer. If you never fill bookings more than two weeks out, set 14 as the advance window. Realistic defaults save you from impossible schedules.
Frequently asked questions
Do these settings affect existing bookings?
No. Changing global defaults only affects new bookings made from this point forward. Existing confirmed bookings keep the rules that were in place when they were created.
Can I turn off reminders for one product but keep them on globally?
Yes. Open the booking product, find the Reminder mode setting, and switch it to Disabled. That product sends no reminders, while all your other products keep the global default.
What if I want a longer cancellation window for one product?
Today, the cancellation window is a global setting — it applies to all booking products. If you need per-product cancellation rules, set the global window to your strictest case and explain any exceptions in your cancellation policy.
My bookings show the wrong time — what do I check?
Start with the Timezone field here. If the timezone is wrong, every time slot will be off by a fixed amount. Customers see slots in their own local time, so check the timezone setting matches the physical location where the bookings happen.