The Memberships page shows every customer who has an active, paused, or cancelled subscription — across all your membership products. You can take action on any member from here without touching the original order.
Open Memberships
In the sidebar, click Orders, then Memberships. At the top of the page you will see headline stats — Active members, Monthly revenue, New this month, Churned this month, and Expiring soon. The list below shows every subscription with its status, plan, billing period, and next renewal date.
Member status types
- Active — the member is paying and has full access
- Trialing — the member is in a free trial period
- Paused — billing is paused; access may be restricted depending on your plan settings
- Cancelled — the membership has been cancelled; access continues until the end of the billing period
- Past due — a payment failed and we are retrying; access is usually still active briefly during this window
- Unpaid — payment has failed and retries are exhausted; access is typically suspended
- Trial expired — a trial ended without a payment method being added
What you can do from the list
- Filter by plan or by status to focus on a specific group
- Search by customer name or email
- Click any row to open the member detail sheet
Actions you can take on a member
Click any member to open their detail sheet. From there you can:
- 1
View their billing history
See every charge, payment status, and when the next renewal is due.
- 2
Pause a membership
Pausing stops the next billing cycle. The member can resume at any time, or you can resume on their behalf. Useful when a member contacts you asking to put their subscription on hold.
- 3
Resume a paused membership
Billing resumes from the next cycle. The member regains full access straight away.
- 4
Cancel a membership
Cancelling stops the membership at the end of the current billing period, so the member keeps access until then — they have already paid for the time they have. The member is notified. Once the period ends, a membership cannot be reactivated — the customer would need to subscribe again.
- 5
Undo a scheduled cancellation
If you or a customer schedules a cancellation and changes their mind, click Undo cancellation before the period ends to keep the subscription running.
Adding a member yourself
You can add a member manually with the Add member button at the top right. Pick the plan and enter the customer details — useful for gifted memberships or phone sign-ups.
Watch the "expiring soon" stat
Members shown in the Expiring soon count are approaching the end of an annual plan. It is a good time to send a personal note encouraging renewal before the automatic billing fires.
Manage the plans themselves
The Memberships page manages individual members. To create, edit, or archive the billing plans themselves (price, interval, features), head to the Subscription plans page in your Memberships area — see the "Manage membership billing plans" article for the full walkthrough.
Frequently asked questions
Can a member change their own plan?
Yes — members can manage their subscription from the account area on your page. They can upgrade, downgrade, or cancel, and any plan change is pro-rated on the next bill.
What happens when a payment fails?
We retry the payment automatically over a few days and send the customer an email asking them to update their card. The membership stays accessible during this window. If all retries fail, the membership moves to Unpaid and access is suspended until they fix their payment method.
Does cancelling a member issue a refund?
No — cancellation stops future charges but does not automatically refund past ones. If you want to refund the current period, issue a refund from the Orders page for the relevant order.
What does Monthly revenue show?
Monthly revenue (also known as MRR — Monthly Recurring Revenue) is the total amount your active members pay each month. Annual plans are divided by 12 to give a monthly equivalent. It is the single best number for tracking the health of a subscription business.