Payouts are the deposits that move money from your sales into your bank account. Stripe and Paystack each run them on their own schedules, and the full payout history lives inside whichever provider your page is connected to.
How often will I be paid?
Your payout schedule is set by your payment provider, not by Shopstar. The timing can depend on your country and how long you have been trading, so sign in to your provider to see your exact schedule and change it if they let you.
See your payouts
In the sidebar, click Store, then Payments to see your payment connection — whether it is active, what step you are on if you are still setting up, and the bank account on file. Detailed payout history (each deposit, when it was sent, the orders it included) lives inside your payment provider — sign in there to see the full list.
Refresh your status when something feels off
There is a Sync status button on the Payments page. If a verification was just approved or a payout just landed, tap it to pull fresh status from your provider straight away.
Keep your bank details up to date
If you change banks, update your bank account in your payment provider straight away. Payouts to a closed account get bounced back and can take a few days to recover.
Frequently asked questions
Why is my payout less than the sale total?
Payouts have the per-sale fees already deducted — the payment gateway fee plus any Shopstar fee, depending on your plan. Refunds during the payout period also lower the amount.
Can I get paid faster?
Your payout schedule lives with your payment provider, so any change to how fast you are paid is handled on their side. Sign in to your provider to see what schedule options they offer you.
A payout was reversed — what happened?
Usually because the bank account details were wrong or the account was closed. Update the bank account in your payment provider and they will retry.
Can I be paid in a different currency?
Yes, if your payment provider supports it. Both Stripe and Paystack let you set the currency your bank account expects.
My order shows as paid but I have not been paid yet — why?
Card payments take time to settle. Your provider typically holds them for a short period before releasing the next payout. The Payments page on Shopstar reflects what your provider has confirmed; the full timeline is on the provider side.